We want you to love what you carry. If something isn't right, we are here to help.
Eligibility for Return & Exchnage
We accept returns or exchange only in the following cases. 1. The product received is damaged. 2. The product received is defective. 3. The wrong item was delivered. 4. The product received is wrong. You must notify us within 48 hours of delivery with clear photos of the issue.
Refund process
If the return approved 1. Refund will be processed to the original payment method 2. Please allow 5-7 business days for processing after approval In some cases, we may offer. a replacement instead of a refund, depending on the issue.
Non-Returnable Items
Since our products are made to order. We do not accept returns for: 1. Wrong size ordered. 2. Change of mind. 3. Minor colour variations due to screen difference. In some cases, we may offer. a replacement instead of a refund, depending on the issue.
Return Shipping
If the return is due to defect or incorrect product, Meowverse will cover the return shipping.
If a return is approved for any other reason (exceptional cases), the customer may be responsible for return shipping charges.
Our Commitment
We are a growing independent brand, and every order matters deeply to us. If you experience any issue, please reach out. We are committed to resolving it fairly and promptly.
Email Us at:
support@meowverse.in
Include your order number and product images
